Terms and Conditions
Terms and Conditions
Effective Date: 2025-02-12
1. Definitions & Parties
1.1 “User”
An individual or entity duly registered and authorized to access and utilize the Easy Ride Booking web application (the “Web App”) for the purpose of scheduling and procuring transportation services, subject to the terms and conditions of this Agreement.
1.2 “Customer”
The individual or entity who is the intended recipient of the transportation service and is responsible for the payment of the ride. Payment information for the Customer may be entered by the Concierge.
1.3 “Concierge”
An individual or entity that uses the Web App to coordinate and facilitate ride bookings on behalf of Customers, including assisting with scheduling and other related arrangements. The Concierge acts solely as an intermediary and is not a provider of transportation services, and shall comply with all applicable local, state, and federal regulations.
1.4 “Black Car Service”
A professionally licensed, insured, and regulated for-hire transportation provider that uses the Web App to offer premium, chauffeur-driven transportation services, distinct from taxis or general rideshare operators, and strictly compliant with all applicable local, state, and federal laws.
1.5 “Booking”
A legally binding reservation for transportation services entered into through the Web App, subject to the availability of services and the terms set forth herein.
1.6 “Payment”
The funds remitted by the Customer, or on behalf of the Customer, via the Web App using the Company’s designated payment processing system, in exchange for the procurement of transportation services.
1.7 “Refund”
A repayment obligation wherein funds originally collected by Easy Ride Booking must be reimbursed by the Customer in the event of a cancellation or refund request. Such reimbursement shall be processed through the Web App and applied to subsequent Booking payments or, if none are scheduled, may be recovered from the Customer’s designated payment method.
1.8 “Payout”
The disbursement of funds to the Black Car Service or Concierge, subject to the applicable deductions and fees as set forth in this Agreement.
1.9 “Parties”
The legal entities entering into this Agreement, namely the Black Car Service Provider, Concierge, and/or Customer, and Easy Ride Booking (the “Company”), collectively referred to as the “Parties.”
2. Acceptance of Terms
By registering as a Black Car Service Provider, Concierge, or Customer and accessing or utilizing the Web App, you irrevocably acknowledge and agree to be bound by these Terms and Conditions, including any future modifications or amendments made in accordance with this Agreement. Your registration and continued use of the Web App constitute unconditional acceptance of all provisions herein.
3. Payment & Payout Terms
3.1 Payment Processing.
All Payments for transportation services shall be collected from the Customer via the Web App using the Company’s secure payment processing system.
3.2 Fee Deductions and Refunds.
(a) Fee Deductions.
Prior to any Payout, the Company shall deduct from each Payment all applicable fees, including, without limitation, the credit card processing fee, concierge fee, booking fee, and any chargeback fee.
(b) Refunds.
In the event a Booking is canceled or a Refund is processed:
(i) For Concierges: Only the concierge fee portion of the Payment shall be withheld from any future Booking payments due to the Concierge.
(ii) For Black Car Service Providers: Only the portion of the Payment attributable solely to the transportation service (exclusive of any concierge or booking fees) shall be withheld from any future Booking payments due.
(iii) In the absence of any scheduled future Booking payments, the Company reserves the right to recover the outstanding Refund amount by debiting the Customer’s designated payment method.
3.3 Payout Timing.
(a) Concierge Payouts:
Payouts due to a Concierge shall be disbursed within three (3) business days following the completion of the transportation service.
(b) Black Car Service Payouts:
Payouts due to a Black Car Service Provider shall be made within three (3) business days following the Customer’s Payment.
3.4 Acknowledgment.
By utilizing the Web App, all Parties acknowledge and agree to be bound by the foregoing Payment and Payout Terms.
4. User Responsibilities
4.1 You agree to provide accurate, current, and complete personal and payment information during registration and when making a Booking.
4.2 You shall comply with all applicable laws, regulations, and guidelines provided within the Web App.
4.3 Failure to provide accurate information may result in suspension or termination of your access to the Web App without liability to the Company.
5. Dispute Resolution & Liability
5.1 Dispute Resolution.
Any disputes arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (or another mutually agreed forum) and conducted in Avon, Colorado. Notwithstanding the foregoing, either Party may seek injunctive or equitable relief in any court of competent jurisdiction.
5.2 Limitation of Liability.
Under no circumstances shall Easy Ride Booking be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits or revenue, arising out of or related to the use of or inability to use the Web App, even if advised of the possibility of such damages.
5.3 Indemnification.
You agree to indemnify, defend, and hold harmless Easy Ride Booking, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Web App or breach of this Agreement.
6. Termination & Suspension
6.1 Termination.
Either Party may terminate this Agreement at any time upon written notice. Termination shall not relieve any Party of obligations incurred prior to the effective date of termination.
6.2 Suspension.
Easy Ride Booking reserves the right to suspend or terminate access to the Web App immediately, without prior notice, for any breach of this Agreement or for any conduct deemed harmful to the interests of the Company or its users.
6.3 Effect of Termination.
Upon termination, all rights granted under this Agreement shall immediately cease, and any outstanding obligations, including Payments or Refunds, shall become immediately due and payable.
7. Privacy & Data Security
7.1 Your personal and payment data is processed in accordance with the Easy Ride Booking Privacy Policy, which is incorporated herein by reference.
7.2 The Company shall employ commercially reasonable security measures to protect your information; however, the Company makes no warranty regarding the absolute security of such data.
8. Modifications to Terms
8.1 Easy Ride Booking reserves the right to amend or modify these Terms at any time, in its sole discretion.
8.2 Notice of any changes will be provided via the Web App or by email. Your continued use of the Web App following such notice constitutes your acceptance of the amended Terms.
9. Governing Law & Jurisdiction
9.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.
9.2 The Parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Avon, Colorado, for the resolution of any disputes arising out of or in connection with this Agreement.
10. Fraudulent Transactions
10.1 Any fraudulent transaction, or attempt thereof, detected in connection with the use of the Web App shall be immediately reported to the appropriate law enforcement authorities.
10.2 In the event of such fraudulent activity, Easy Ride Booking reserves the right to immediately terminate the access and use of the Web App by the offending Party without liability and to pursue all legal remedies available.
11. Miscellaneous
11.1 Force Majeure.
Neither Party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, labor disputes, or governmental actions.
11.2 Entire Agreement.
This Agreement, together with any referenced policies, constitutes the entire understanding between the Parties with respect to the subject matter herein and supersedes all prior communications, whether written or oral.
11.3 Severability.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11.4 No Waiver.
No failure or delay by either Party in exercising any right under this Agreement shall operate as a waiver thereof.
11.5 Assignment.
You may not assign this Agreement or any of your rights or obligations hereunder without the prior written consent of the Company. The Company may assign this Agreement without notice.
11.6 Notices.
Any notices required or permitted under this Agreement shall be in writing and delivered to the addresses specified by the Parties. Notices shall be deemed given upon receipt.
11.7 Contact Information.
For legal notices or questions regarding this Agreement, please contact: support@easyridebooking.com.